CMI Level 3 First Line Management (RQF)
The purpose of this 6-day programme is give First Line Managers the necessary tools and understanding to become better leaders, to help them to get the best from their teams and to provide a platform from which to develop their own effective style of leadership and management.
At the heart of the programme lies the syllabus for the CMI Level 3 in First Line Management. This is an internationally recognised qualification that candidates may choose to complete during the course. The qualification is accomplished through the completion and evaluation of work-based assignments designed to reflect the skills and experience of the delegates enrolled.
The comprehensive programme introduces core concepts of management and leadership theory in 36 guided learning hours over six one-day workshops. Further one-on-one tutorial support is given to candidates completing the assignment(s), if they elect to obtain the official qualification. Delegates can also access a purpose designed coaching support package to embed the training in the work-place if required.
Completion of the qualification is optional and requires registration of the candidate with the awarding body. It is awarded in three levels; Award, Certificate, or Diploma. Further information about the qualifications is available at the bottom of this page in either the fact sheet or the more detailed syllabus document.
The benefits for individuals taking part include;
- Understanding the role of the manager and leader
- Using feedback and self-review to enhance leadership skills
- To learn solid techniques for planning and decision making
- Being able to put skills learned on the programme into practice
- Gaining a nationally recognised qualification (optional)
- Peer based learning and review
The benefits to the organisation include;
- A qualification focused on work-place activity and improvement if required
- Managers with the skill and knowledge to manage their own professional development
- Managers with the self-awareness to lead and deliver results at a strategic level
- Removal of leadership barriers to growth and diversification
- Managers with the knowledge required to make a real difference
What You Will Learn
Each of the six workshops is self-contained and focuses on a particular management and leadership topic. This provides the underpinning knowledge required for the qualification, allowing the delegates to discuss and explore the various issues that are relevant to them. Indicative module content is outlined below for each of the six days of the programme.
- Understanding yourself - learning styles and communication preferences (Kolb & VAK)
- The concept of leadership styles and techniques
- Leadership v Management models (Hersey & Blanchard, McGregor, Tannenbaum & Schmidt et al)
- Leadership in Action theory (John Adair)
- Providing clear focus and direction to your team
- Developing people through delegation
- Effective delegation techniques
- What is a team and different types of team?
- The characteristics of high performing teams
- The stages of team development (Tuckman, Honey et al)
- Identifying individual strengths and managing weaknesses
- Team Role theory (Belbin et al)
- Team working in practice
- Managing individuals within the team
- Motivation - through vision, mission and values?
- What motivates people?
- Motivation theories and concepts (Maslow, McGregor& Hertzburg et al)
- People are complicated
- Identifying team, individual and personal development areas and how to address them
- Negotiation principles and process
- Understanding the jargon
- How to plan to succeed in negotiations
- What are the principles of good communication (Shannon & Weaver, Schramm et al)
- Choosing the right channels of communication for your organisation
- Team v individual communication issues
- Barriers to effective communication and how to overcome them
- Transactional Analysis (Berne)
- Presentation skills and techniques
- Preparation and delivery
- Handling an audience an dealing with questions
- Introduction to Time Management
- Are you Reactive or Pro-active?
- The Priority Grid
- What are your 'Time-Stealers' and how to deal with them?
- Techniques for planning and prioritising
- The concept of urgency v importance
- The planning process
- Assessing and dealing with risk in projects
- Managing team and individual performance
- Discipline and grievance process versus counselling
- Conducting a performance counselling session
- The role of the appraisal and skill assessment
- Coaching techniques and how to use them (GROW Model)
Who Should Attend
The programme is designed for First Line managers and those aspiring to that role. The qualification is flexible and allows delegates to focus on management areas relevant to their job-role. Completion of the Award or Certificate at Level 3 provides a progression route to Diploma level if required or progression to Level 5 at a later date. Candidates may come from any size organisation and any sector.
Sessions are normally held two weeks apart (with the occasional three week break for holidays and half-terms etc). Delegates who miss a session for a legitimate reason will be accommodated on subsequent programme (subject to space).
The programme is designed for six to twelve delegates and runs regularly at our Hexgreave Hall training suite.
It can also be run in-house with bespoke content to suit your organisation if required. We also offer a personal coaching package that can be taken out in conjunction with the six day training programme. This is to enable the delegate to embed the training in the workplace. Please contact us for details of this service.
Should delegates require registration with the awarding body to complete any of the optional Level 3 qualifications that are available with the programme, then a further fee (to cover CMI registration, tutorial support and assignment marking) will be payable. The fee is dependent on the level of qualification taken.
The qualification options are listed below, however we suggest that you discuss with us which level may be most appropriate for your delegates. Further CMI qualification information can also be found on the Level 3 course page on our website. TUT means total unit time.
- Award 40 TUT hours (one assignment)
- Certificate 121 TUT hours (usually 3 assignments)
- Diploma 370 TUT hours (5 or 6 assignments depending on which chosen)
Further CMI qualification information can also be downloaded below.
"I have learnt a lot more than I expected to on the Level 3 course and have even had a key role in supporting the shift leaders and the senior team leaders with their Level 2 course. This has helped me not just as a leader but also as a person." Nathan Rawdon Shift Manager Polypipe Civils Ltd
“Delivered by Brent Warren, the course was very engaging and fun to be involved with. There were some very helpful reminders and tips around how best to motivate a team and to effectively manage time, which will definitely help me in my new Team Leader role.“ Rhys Wyborn Partner Geldards LLP
Simone is a highly experienced professional HR practitioner, consultant and trainer. She designs and delivers HR, Customer Care and Leadership and Management training interventions to 'Blue Chip' companies, Public Sector organisations and SME’s across the UK.
Brent is the Director of Training at The Centre for Management & Business Development Ltd (CMBD). He is the lead tutor on the Level 7 and Level 5 management development programmes and his responsibilities include the development of the tutors and trainers as well as overseeing course content and quality.