Management Counselling Skills
Management Counselling is a skill that we require when we suspect an individual has a problem or when we have identified that an individual's work performance is suffering. They may also be occasions where line managers are approached by members of staff who wish to speak with them and such conversations may require special skills.
Performance management is ultimately focused on achieving results. In order to achieve results the competent manager will recognise that there are a range of situations in the workplace which require people to help themselves to be fully functioning and overcome difficulties. Typically situations which might arise include:
- People newly promoted into roles that they are finding overwhelming or difficult
- Restructuring or downsizing creating damage to self-esteem, low morale and anxiety
- Difficult working relationships
- Harassment and bullying
In these situations the use of workplace counselling skills can support people through difficulties which might otherwise lead to poor productivity, destructive behaviours, increased levels of sickness and other costly outcomes for the organisation. During the course we will use appropriate tools, exercises and practice to develop understanding and skill while enjoying the opportunity to discuss, share and build upon collective experiences.
What You Will Learn
- About different types of counselling
- How to make appropriate preparations for the workplace counselling interview
- How to use appropriate questioning techniques
- To employ active listening skills
- To differentiate and use non-directive and directive counselling methodology
- How to understand the ‘strategies’ used to sabotage progress
- How to facilitate goal definition
Who Should Attend
The course is designed for managers with responsibility for people management who suspect an individual has a problem or who has identified that an indivdual's work performance is suffering. They may also be occasions where line managers are approached by members of staff who wish to speak with them and such conversations may give rise to the need for special skills.
Important Note: The boundaries of usage of counselling skills should be considered. Problems such as alcohol and drug abuse, bereavement, depression etc. should be referred for specialist counselling.
Simone is a highly experienced professional HR practitioner, consultant and trainer. She designs and delivers HR, Customer Care and Leadership and Management training interventions to 'Blue Chip' companies, Public Sector organisations and SME’s across the UK.
Upcoming Locations & Dates
This course is usually provided on an in-house basis to suit individual clients.