Operational Excellence Programme

This one to one or small group programme combines training, coaching and live action projects for owners and managers of SME businesses who want to dramatically improve the performance of their business in every aspect.

Course Overview

The programme consists of 10 half-day sessions held at both the business premises and CMBD offices. This will lead the business through a process designed to inform and embed the skills and methodologies that will improve performance, improve profitability and provide a proven platform for long term sustainable growth.

Every business is different and therefore every business will have a different Operational Excellence journey. As each business will already be at a different start point on that journey, the programme content is flexible and is tailored to accommodate these differences.

The programme is clearly divided into the four pillars of the Operational Excellence Model. Delegates will work on each area in turn, gradually bringing the whole to life. The four pillars of Operational Excellence are; Strategy and Strategy Implementation, Performance Management, Process Excellence and Creating High Performance Work Teams.

Next Course
This course is run to suit your organisation as required.

What You Will Learn

Part 1. Strategy and Strategy Deployment

The journey to Operational Excellence starts with defining a clear plan or strategy for your business and being able to communicate this, in a meaningful way, to the internal and external stakeholders whose support and efforts will be needed to achieve it. You will;

  • Identify and articulate your Business Purpose, Vision, Mission and Culture.
  • Produce a strategy that supports your business goals and in a format that will allow you to communicate it effectively
  • Have clear objectives for yourself and other stakeholders
  • Understand how your strategy will increase stakeholder value
  • Identify the value of partners and your supply chain
  • Identify key support agendas such as Innovation or Carbon Reduction

Part 2. Performance Management

In business it is often said that ‘if you can’t measure it, you can’t manage it’. Key to the Operational Excellence journey is having in place the mechanisms and process to measure, monitor and review how the journey is going. In this section we will examine;

  • The principles of a managed process
  • Identifying and implementing the correct Key Performance Indicators (KPI’s) for your business
  • The use of Balanced Scorecards
  • Establishment of measurable objectives with clear links to strategy
  • Having a regular cycle of review meetings

Part 3. Process Excellence

If your ability to execute your business model consistently with the minimum of fuss or quality/service problems is an issue, then your process has either been outgrown by your business or wasn’t right in the first place. Business growth and an operating environment that is constantly changing means inefficiencies quickly creep into any organisation. Not only does this have a direct impact on profitability and reduce your actual value creation capacity, but it also effects your ability to service your customers correctly and remain competitive. In this part we will examine the tools and techniques that will allow you to understand and maximise both efficiency and effectiveness by;

  • Mapping how your process creates value, correct deviance and eliminate unnecessary activities
  • Understand LEAN thinking and how to use a range of simple tools to identify and eliminate the ‘7 wastes’.
  • Use the principles of Six Sigma to stabilise your service and quality performance and ultimately deliver a correct product at the right time and cost every time.
  • Question why any activity that your customers, given the choice, wouldn’t pay for, is being done at all.
  • Introduce team-based problem solving to create a learning organisation
  • Learn how to communicate performance

Part 4. Creating High Performance Work Teams

The realisation of Operational Excellence depends on everyone in the organisation being able to contribute at the levels required. The business author, Jim Collins, wrote about the need to have ‘the right people on the bus all sitting in the right seats’, but the organisation needs to be able to support them and be clear about what action is required. In this part of the programme we will

  • Make sure the organisation structure supports the strategy
  • Examine the leadership style and make sure it is aligned with the business needs
  • Understand that being a Leader is not the same as being a Manager your role changes when you have high performance work teams
  • Ensure the workforce has the right skills and competencies
  • Assess the culture we have against the culture we want
  • Identify the elements needed to help High Performing Teams work
  • Developing a recruitment strategy

Who Should Attend

The programme is designed for Owner/Managers of SME businesses, Directors, Senior Managers and Operational Managers.

The Operational Excellence programme has standard content that is applicable to most businesses however the aim of the programme is to provide each business with a model of Operational Excellence that suits their individual needs. To ensure the provision and direction of the programme are right from the beginning, the CMBD Programme Leader will visit the business prior to commencement to understand and assess the business issues, desired outcomes and current capabilities.

Achieving Operational Excellence is a long-term goal that will improve profits, enhance capacity and capability, engage employees and provide sustainable growth in return for effort and commitment. To discuss how your business can benefit from Operational Excellence and understand the commitments required please contact Mike Epton at mike@cmbd.org.uk or by phone on either 01623 883319 or 07733 107238

Upcoming Locations & Dates

Operational Excellence Programme

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