Level 5

CMI in Leadership, Coaching & Mentoring (RQF)

This is a comprehensive Level 5 leadership, coaching and mentoring programme, comprising a series of three one-day workshops and with the completion of unit 5017V1 Coaching Practice and Theory for those delegates who choose to complete the optional CMI qualification.

Course Overview

The purpose of the programme is to introduce to middle and senior managers the use of management mentoring and coaching skills to get better results from their teams. At the heart of the programme is the CMI Level 5 Award in Management Coaching and Mentoring (QCF), an internationally recognised qualification with 45 to 50 guided hours of learning - leading to the completion of a work-based assignment. The three workshops provide 18 guided learning hours, the remainder coming from one-on one tutorial support whilst completing the assignment. Completion of the qualification is optional and requires registration of the candidate with the awarding body.

The benefits for the individuals taking part include;

  • Understanding the role that mentoring and coaching can play in achieving objectives
  • Understanding the core principles, skills and impact of coaching and mentoring on individuals
  • Learning how to construct and manage a suitable process for effective coaching and mentoring
  • Being able to put skills learned on the programme into practice
  • Gaining a nationally recognised qualification (optional)
  • Peer based learning and review

The benefits to the delegate organisation include;

  • A qualification focused on work-place activity and improvement
  • Managers with the skills and knowledge to deliver objectives
  • Managers with the self-awareness to lead and develop their teams
  • More motivated and enthusiastic staff
  • Managers with the knowledge required to make a real difference

What You Will Learn

Each of the three workshops is self-contained and focuses on a particular coaching, mentoring and leadership topic. This provides the underpinning knowledge required for the qualification, allowing the delegates to discuss and explore the various issues that are relevant to them. Indicative module content is outlined below for each of the three days of the programme.


Delegates will learn;

  • Leadership style and the relevance to coaching
  • About the coaching ‘cycle’ and using models such as GROW and ACHIEVE to provide structure
  • The value of the ‘coaching contract’ and how to establish this
  • How to use the techniques of reflection, self-awareness, dialogue and questioning and listening
  • The Gallwey outer and inner game model and how to use it in coaching
  • How to encourage the coachee to use problem solving techniques to identify options
  • Inductive Reasoning, PDCA and Root Cause Analysis as problem solving techniques
  • The difference between coaching, mentoring and other development techniques
  • How to achieve behavioural and organisational change through coaching
  • The use of coaching to achieve organisational objectives

Delegates will learn;

  • How to build a string coaching relationship and the importance of doing so early
  • What personal skills are required and that should be developed as a coach
  • How to build commitment to the relationship on both sides
  • To establish SMART objectives that can be monitored for progress
  • To establish processes and procedures to coach effectively
  • To develop guidelines and protocols for coaching interventions within the organisation
  • The use of techniques to assess the impact on organisational objectives, behaviour and culture

Delegates will learn;

  • A basic understanding of change process models (Kotter, Lewin, Stanley, Fisher, Burke-Litwin)
  • How to use the coaching process within the change process, identifying specific objectives
  • The impact of change on individuals within the organisation and coaching to engage people
  • Understanding the stakeholders and the use of analysis such as the Power and Interest Matrix
  • How to secure support for the change process
  • The importance of supporting individuals through the change process
  • To link the evaluation of the change process to the evaluation of the coaching process

Who Should Attend

The programme is designed for middle and senior managers with the required levels of experience and knowledge to complete a level 5 course. Completion of the Award at Level 5 provides a progression route to Certificate and Diploma levels if required or progression to level 7 at a later date. Candidates may come from any size organisation and the programme can be run on an in-house basis are on an open course format.

Sessions are normally held two to three weeks apart but this is flexible depending on the needs of the delegates.

Course Tutors

A highly experienced and well respected business coach, consultant and trainer, John specialises in working with business leaders and their teams to help them drive significant growth and change. He is an excellent trainer and participants will be able to learn from his wealth of knowledge and practical experience.

Upcoming Locations & Dates

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